aca agents healthsherpa agent authorization

NEWS: ACA Agents - HealthSherpa agent authorization goes live Monday

Health & Ancillary
October 09, 2026•2 min read

ACA agent authorization on HealthSherpa starts rolling out October 12. Here are the dates, tips for a smoother process, and where to get help.

ACA agent authorization begins rolling out on HealthSherpa Monday, October 12. It applies to ACA clients only and is one step toward making sure your clients stay with you this ACA OEP. Start talking with your clients now so the first request they receive is not a surprise.

Key dates

  • October 12 to 13: Agent authorization goes live on HealthSherpa.

  • October 13: Agent authorization training

  • October 13: CMS sunsets 3-way calls/invalid action.

HealthSherpa ACA Client Authorization:

Tips for a Smoother Process

  • Check the phone number and email before you send. Requests go to the contact information on the application.

  • Do not create a new or duplicate application to get around bad contact information. CMS will flag or cancel duplicates.

  • Give your clients a heads up. The text or email comes from HealthSherpa, not from your number. Client communication help and information is available here.

  • Links expire after 15 minutes. Clients can click Get new link to receive a new one.

  • You get 3 sends per client in a rolling 24 hours, which is 3 by email and 3 by text.

  • Sending while you are on the phone with the client works best. Bulk sends work better after you have given clients a heads up.

  • If ID verification fails, have the client try another ID, another device, or another verification option before calling the Marketplace.

Expect changes

HealthSherpa is already working on items such as VOIP phones and updating contact information, so expect changes and quick updates over the next few weeks. Please report issues to HealthSherpa Agent Support at (888) 684-1373. The more feedback HealthSherpa hears early, the faster these fixes arrive.

Resources

Need help?

  • HealthSherpa Agent Support: (888) 684-1373

  • Email: [email protected]

  • Chat: inside your HealthSherpa account

  • Marketplace Agent and Broker Line: 1-855-788-6275 (complex cases only)

aca agentshealthsherpaagent authorizationoct 12
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