CareSource Concierge: Faster Answers for AEP

A dedicated team for the questions that slow down your appointments

You're mid-appointment, your client is waiting, and you need to confirm their Medicaid eligibility or check whether their pharmacy is in network before you can move forward. Every minute on hold is a minute your client starts to second-guess the conversation.

CareSource has launched a new Broker Concierge Team to give you personalized support, resolve issues quickly, and let you get back to serving your clients.

What the Concierge Team Can Help With

• Application status updates

• Medicare and Medicaid eligibility verification

• Provider and pharmacy searches

• Prescription drug lookups

• ID card assistance

• SSBCI support

• And more

How to Reach Them

The Broker Concierge Team is available Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern.

Phone: 888-858-8320
Email: [email protected]

Save the number in your phone now so it's ready when you need it during AEP.

Commissions, Contracting, and Ready-to-Sell

For help with commissions or your Ready-to-Sell status, CareSource's Sales Support Team is still your contact.

Phone: 833-230-2002
Email: [email protected]

Questions?

For questions about selling CareSource through The Brokerage Inc., email our Medicare team at [email protected].