A chronic condition alone doesn’t qualify a member for SSBCI benefits like the food card. Diana McElroy explains the objective eligibility criteria, verification steps, and what to tell clients before AEP.
Carrier oversight has increased, and the complaints that cost agents their contracts aren't always the ones you'd expect. Diana McElroy walks through what's actually driving terminations and how to stay ahead of it before AEP.
Several Final Rule changes are loosening up ahead of AEP, but timing is everything. Diana McElroy breaks down what's changing and the catch in each one before you rely on it.
Learn essential tips for AEP 2027 HEB Retail Training to ensure compliance and enhance agent performance in-store.
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